Refund Policy

Last updated: September 17, 2026

At KAELUM LLC, we are committed to providing a clear, fair, and reliable purchasing experience.

Our products are digital educational products focused on mobile photography, visual storytelling, editing, composition, lighting, and creative photography.

Because our products are delivered electronically and may be accessed immediately after purchase, different refund conditions apply compared with physical products.

Please read this Refund Policy carefully before completing your purchase.

1. Company Information

KAELUM LLC
EIN: 98-1972315
8206 Louisiana Blvd NE Ste A 9376
Albuquerque, NM 87113
United States

Email: contact@kaelumphotography.com
Phone: +1 (505) 846-1696
Website: kaelumphotography.com

2. Products Covered

This Refund Policy applies to all digital products sold through kaelumphotography.com, including:

• Mobile photography ebooks

• Photography guides

• Light and composition guides

• Portrait photography guides

• Travel photography guides

• Visual storytelling guides

• Mobile photo editing guides

• Night photography guides

• Creative photography resources

• Downloadable digital files

• Other digital educational photography content

All products currently offered through our website are delivered electronically unless expressly stated otherwise.

3. Digital Products

Because our products are digital and may be made available immediately after successful payment, purchases are generally considered final once the digital content has been delivered, accessed, or downloaded.

Refunds may nevertheless be available in the circumstances described in this Policy or whenever required by applicable law.

Nothing in this Refund Policy is intended to exclude, restrict, or limit any mandatory consumer right that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the laws applicable to a customer's purchase, certain withdrawal or cancellation rights may apply.

Where permitted by applicable law, these rights may cease once the supply of digital content begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect or end the applicable withdrawal or cancellation right.

Any mandatory consumer rights provided by applicable law will always be respected.

5. When a Refund May Be Available

You may contact us to request a refund or review if:

• You were charged more than once for the same purchase.

• You received a different digital product from the one purchased.

• The digital file is corrupted or cannot be opened.

• The download or access link does not work.

• You did not receive the purchased product after successful payment.

• A technical problem on our side prevents you from accessing the product.

• You were charged an incorrect amount.

• A transaction was made without your authorization.

• You purchased the wrong guide and have not yet accessed or downloaded it.

• A refund, replacement, cancellation, or other remedy is required under applicable law.

Where appropriate, we may first attempt to resolve technical or delivery problems by providing a replacement file, corrected download link, or other reasonable assistance.

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds when:

• You simply change your mind after purchasing.

• You no longer want or need the ebook.

• You have already accessed or downloaded the digital content.

• You purchased the wrong product despite the product information being clearly displayed before purchase.

• You did not read the product description before purchasing.

• You expected information or techniques that were not included in the product description.

• You do not personally like the writing style, design, examples, photography style, techniques, or presentation.

• You do not achieve the photographic result you expected.

Nothing in this section limits mandatory consumer rights.

7. Technical Problems

If you experience difficulty accessing, opening, or downloading your digital product, please contact us.

Where appropriate, we may:

• Provide a new download link.

• Resend the purchased ebook.

• Provide a replacement file.

• Correct an access issue.

• Provide reasonable technical assistance.

If a technical problem on our side prevents us from supplying the purchased product and we cannot reasonably resolve it, a refund may be issued where appropriate.

8. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a technical, delivery, payment, or access problem.

This 14-day period relates only to reporting customer service issues.

It is not our response time and does not reduce, replace, or limit any longer mandatory consumer right that may apply.

9. How to Request a Refund or Review

Please contact:

contact@kaelumphotography.com

Where available, include:

• Your full name

• Email address used for the purchase

• Order number

• Product purchased

• Purchase date

• Brief description of the issue

• Screenshots or supporting information where appropriate

10. Response Time

We aim to review and respond to all refund requests and customer service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us.

Once verified, any duplicate charge will be refunded to the original payment method.

12. Incorrect Digital Products

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product.

If we are unable to provide the purchased product, we may issue a refund where appropriate.

13. Device and Software Compatibility

Customers are responsible for ensuring that they have a suitable device and software capable of opening the digital file supplied.

If a file itself is defective or an access problem is caused by us, please contact customer support.

A refund will not generally be provided solely because a customer's device or third-party software is incompatible with a commonly supported file format, except where required by applicable law.

14. Approved Refunds

Approved refunds will generally be issued to the original payment method.

Once KAELUM LLC has processed a refund, the time required for funds to appear may depend on the customer's bank, card issuer, payment provider, or financial institution.

15. Payment Disputes and Chargebacks

If you experience a problem with a purchase, we encourage you to contact us first so that we have an opportunity to investigate and resolve the issue.

Nothing in this Policy restricts any legal right you may have to contact your bank, card issuer, payment provider, or another competent authority.

16. Fraud and Abuse

KAELUM LLC may refuse a refund request where there is reasonable evidence of:

• Fraud

• False or misleading information

• Intentional abuse of this Policy

• Repeated misuse of refund requests

• Attempts to obtain digital content without legitimate payment

• Unauthorized redistribution of our content

Each request will be evaluated individually and subject to applicable law.

17. Educational Photography Disclaimer

Our products provide general photography education and creative guidance.

Results may vary depending on factors including:

• Device or smartphone used

• Camera capabilities

• Lighting conditions

• Location

• Subject

• Photography experience

• Editing applications

• Personal technique

• Creative decisions

Purchasing a KAELUM guide does not guarantee any particular photographic, creative, commercial, professional, or social media result.

18. Third-Party Devices and Applications

Our guides may discuss or refer to smartphones, editing applications, operating systems, camera functions, or other third-party tools.

Features may differ between devices and may change over time.

KAELUM LLC does not control third-party hardware or software and cannot guarantee that every feature will remain available or operate identically on every device.

19. Mandatory Consumer Rights

Nothing in this Refund Policy excludes, restricts, waives, or limits any consumer right or legal remedy that cannot lawfully be excluded.

20. Contact Us

KAELUM LLC
8206 Louisiana Blvd NE Ste A 9376
Albuquerque, NM 87113
United States

EIN: 98-1972315
Email: contact@kaelumphotography.com
Phone: +1 (505) 846-1696
Website: kaelumphotography.com

We aim to respond within a maximum of 2 business days, Monday through Friday, excluding public holidays.